Watch this YouTube video to know on how to change item code.
Possible Reason:
The stock item was used in some transactions, and may be referred in some database table. That’s why the item code is not allowed to be deleted.
Possible Reason:
You have not maintained special account of Deposit. That’s why there is nothing to be selected in New A/R Deposit.
Possible Reason:
You may have not yet installed AutoCount backup server at your AutoCount Server
Or
AutoCount backup server service did not start causing your USB Key not readable.
When AutoCount backup server service is not started, the icon will be in red color.
Possible Reason:
The license you bought does not have any “Stock Only” user, but now the user log in are “Stock Only” network user type. You may check what network user that you bought at Tools > Program Control > Module Setting.
Solution:
By using administrative ID that can login into AutoCount, Go to General Maintenance > User Maintenance > User & Group > User,
AutoCount do have batch mail function for Debtor Statement Report. You may look for Batch Mail button in Debtor Statement Report.
Possible Reason:
Stock link is broken. Open Stock, Close Stock and Balance Stock account no. is not link to each other.
Solution:
Possible Reason:
The report format design (that involve rich text field) has not been done properly. You have properly just dragged out the field of Note (Rich Text) directly from Field List (1-Main Data – Invoice Master) onto page header, and did not define it as a control of Rich Text.
Soluition:
(1) Go to the respective Report Designer, remove the Note (Rich Text) field form the page header. And redo it the correct way (as shown in the following steps).
(2) There are 2 ways to define a Control for Rich Text field:
Method 1:
Method 2: Right click to drag out the field of Note (Rich Text) directly from Field List (1-Main Data – Invoice Master) onto page header, release and then select XRRichText.
Possible Reason:
The default setting of “AR & AP Contra Temporary Account” has not been defined.
Solution:
Possible Reason:
Solution:
Solution:
Yes. You can create new account book from a client pc.
Method:
Possible Reason:
In A/R and A/P Credit Note, AutoCount will post the entry according to Project and Department defined in the document it knocked off.
Solution:
Possible Reason:
1. Sales Account No is not defined.
Solution:
Possible Reason:
By default, all A/R and A/P entries posted from other sources (usually means Sales or Purchases modules) are not allowed to edit or delete in these modules. You must go back to its original source document to do so.
Solution:
However there is an option setting to allow this: Tools > Options > A/R & A/P > Aging and Statement.
Possible Reason:
You have restored an account book of later/newer version (both application version and Database version). The account book was probably backup from another machine (i.e. server) that was running on later version of AutoCount Accounting software and later version of AutoCount Accounting database… OR
You are trying to login to an account book attached from a Server, which has upgraded to a later version of AutoCount Accounting software and later version of AutoCount Accounting database.
Solution:
Find out which AutoCount Accounting version that supports the database version of that account book. Then, upgrade to a later version of AutoCount Accounting software by running the new setup file (AutoCount Acc Setup.exe) …, you will be guided to remove the existing application and install the new one. After the installation, there is no need to detach/attach your account books, new shortcut icon will be created on your Desktop, just double click to login.
Possible Reasons:
(1) The creditor is traded in foreign currency, and Creditor Aging Report is not converted and shown in local currency.
(2) Creditor Aging Report is viewed with the options setting of ‘Use Original Document Date’. This causes the Aging Date field to follow Original Document Date (if there was value assigned to it).
(3) Opening Balance is not maintained correctly. The total amount of past documents does not tally with amount in the Opening Balance
(4) Knock Off date was entered as earlier than its Document Date. Creditor Aging Report is to base on knock off date but the ledger will base on payment date, which is the later date.
Solution:
Compare the amount of Creditor Aging as at before actual data start date with the amount of Creditor at Opening Balance. Make sure the amounts are the same.
First of all, go to Start > All Programs > AutoCount Accounting > AutoCount Accounting Management Studio
Click on Data Consistency > Check Knock Off Date Consistency;
Solution:
Answer:
To change your company name, you will need to provide the request license file (.RAL file) along with Form 13 and email to License Department to get a new license file.
Method:
Step 1: Change Company Name
Go to General Maintenance > Company Profile
Edit your old company name to new name. Then click on OK button.
Step 2: Generate Request License File
Go to Tools > Program Control > License Control
Click on Open Account Book Registration.
Click on Next.
Account Book Registration screen will be prompted. Click on Next.
Proceed by clicking Next until you found No 8. Validity of License Code. Select Permanent Code then click on Next.
Click on C. Save as Request License File and submit manually.
Choose your path to Save and then click on Finish.
Request License file will be saved to your computer. Email to lcp@autocountsoft.com and attach the RAL file along with Form 13.
Step 3: Edit back Company Name to old name
In order to continue to do transaction while waiting the new license file, you must edit back your company name to old name to retrieve your old permanent license.
Go to General Maintenance > Company Profile
Edit back to your old company name. Then click on OK.
Step 4: Register License
1) You will receive an email from LCP with your new license file (.ALC file). Download the license file and Save it.
2) You need to change your company name to new name before you can proceed to register new license file. Kindly refer Step 1 for how to change company name.
3) To register new license file, kindly refer Step 2 until you found the following page. Click on Register, select new license file (that you download from email) then click on Finish.
4) Your license is updated to permanent license.
