IT Support & Help Desk

Full Time IT Support & Help Desk

Job Description

You must handle incoming calls or emails from customers. Besides that, you can provide excellent service and help to solve problems faced by customers. You need to customize reports on overall customer satisfaction. Other than that, you will aid customers to install and upgrading software. You can provide demo & training to the customer in the Ipoh area.

You must reply to customer’s messages on Whatsapp, they will tell us their problem in the WhatsApp group, and we help them to solve their problem. Furthermore, you need to manage incoming calls, messages or emails. You must resolve customers complaints via phone, email, mail or social media. You can help to open a Live demo on Facebook

Requirements:

  • Candidate must possess at least a Diploma/Bachelor’s Degree or equivalent.
  • Excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize and manage time effectively.
  • Must have a driving license and personal transport.
  • High school diploma or equivalent; college degree preferred.

Benefits:

  • KWSP
  • SOCSO
  • Medical claim is included.
  • Commission is provided.
  • Annual and medical leave should be in accordance with the prevailing Labour Law.

Please send your resume to autocountsystem@gmail.com or click on the Apply Now to contact us for further enquiries.

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