Exciting Job Vacancies in IPOH & TAIPING, Perak - IT Support Positions
IT Support Positions
As an IT support professional at SL Software Solutions, your main job is to help our clients with their technical problems and keep everything running smoothly. You’ll need to figure out and fix any issues with their computer programs or hardware, help set up their systems, and provide really good customer service. Come join us and apply IT support job at SL Software Solutions in Ipoh and Taiping.
Whats Are The Responsibilities ?
User Assistance
Offer fast and helpful technical support to staff and our clients. Help in finding and fixing problems with hardware, software, and networks, so work isn’t interrupted too much.
System Maintenance
Help with keeping our computer systems, software, and networks up to date and running smoothly. This means doing regular updates, fixes, and setup to make sure everything works well.
Documentation
Keep good records of support requests, how we solved them, and what steps we took to fix the problems. Make and update user manuals, guides, and articles with information to help fix issues faster next time.
Collaboration
Work together with different teams, like developers and network administrators, to find and fix technical problems. Be a part of IT projects and help with technical advice and support.
Key Skills and Qualities
- Great at solving problems and analyzing things.
- Good at communication to people and working with others.
- Always put customers first and really care about giving them the best service.
- Can handle lots of work and pressure without a problem.
- Always ready to learn new things and use new technology.
Requirements for
IT Support Positions
IT or Accounting Background
Know a lot about computers systems, networks, and software from an IT background. Also understand accounting and how it works, including the principles and software used in accounting.
Multitasking
Handling many support requests at the same time means you need to be good at doing different tasks without making the service quality suffer.
Problem-Solving Skills
Being able to figure out quickly, and fix technical problems is very important for IT Support jobs.
Customer Service Skills
In IT support work, you may need to interact with non-technical personnel. So, it’s important to be good at talking to them and explaining technical problems in a way they can understand. This helps them fix issues with technical issues.
If you want to work in IT support or check out other job options at SL Software Solutions, go to our careers page or send your resume to [Email Address]. Come join us and help us provide great IT solutions to our clients in IPOH and Taiping, Perak.