Years Experience
Happy Clients
Resolution Rate
Average Response
Select the type of assistance you need, and we’ll guide you to the right solution. Our team is ready to resolve any AutoCount issue you’re facing.
Detailed solutions tailored to your business needs.
| Feature | Yearly Maintenance | Per Incident Support | Training & Setup |
|---|---|---|---|
| Support Limit | UNLIMITED | 1 Problem | By Session/Day |
| Priority Service | ✔️ | Limited | ✔️ |
| Remote Access | ✔️ | ✔️ | Optional |
| Software Upgrades | ✔️ | ❌ | ❌ |
| Ideal For | Daily users needing peace of mind | Urgent, one-off system errors | New staff or learning new modules |
Our most popular plan for businesses that rely on AutoCount daily. This all-inclusive package ensures you receive priority support whenever you need it, preventing downtime and maximizing your software’s potential. It’s the most cost-effective way to ensure your accounting system is always running optimally.
Whether you’re a new user or want to master advanced features, our personalized training sessions can help. Visit our office for one-on-one or group training. We cover all modules, including AutoCount Accounting, Payroll, and POS, ensuring your team is confident and proficient.
Whether you’re a new user or want to master advanced features, our personalized training sessions can help. Visit our office for one-on-one or group training. We cover all modules, including AutoCount Accounting, Payroll, and POS, ensuring your team is confident and proficient.
For complex issues, new system implementations, or when you simply prefer face-to-face assistance, we offer on-site support. Our technicians will come to your office to provide hands-on help, ensuring a thorough and complete resolution. This is recommended for server migrations, network configuration, and comprehensive team training.
Our support technicians are certified and have years of experience solving real-world AutoCount problems.
We understand that downtime costs money. We prioritize quick and effective solutions to minimize disruption.
We provide solutions that not only fix errors but also improve your workflow and business efficiency
Our yearly support maintenance plan provides peace of mind with unlimited phone, email, and remote support sessions. It also includes priority service, software updates, and troubleshooting for common issues related to AutoCount Accounting and Payroll.
For urgent issues, our ‘Per Incident Support’ is the fastest option. We prioritize these requests and typically provide remote support via TeamViewer or AnyDesk within a few business hours to resolve your problem quickly.
Yes, we offer on-site support services across Malaysia. This is ideal for complex network setups, server migrations, or in-depth staff training. Please contact us to schedule a visit and get a quote based on your location.
Absolutely. We provide both walk-in training at our office and on-site training at your location. Our training covers everything from basic bookkeeping in AutoCount Accounting to advanced features in AutoCount Payroll and POS systems.
