Why Restaurant POS Systems Matter So Much Today
If you’re running a restaurant, café, mamak, or any F&B outlet in Malaysia, you already know this: good food alone is no longer enough.
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Customer Expectations:
- Fast ordering
- Accurate bills
- Short waiting time
- Cashless & digital options
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Malaysian SMEs Also Need To Think About：
- Cost control
- Staff efficiency
- LHDN e-Invoice readiness
That’s where a modern POS system for restaurants becomes your best friend. For Malaysian SMEs that are still using manual order pads or very basic POS systems, upgrading to a restaurant-grade POS can immediately improve daily operations.
What Makes a POS “The Best” for Restaurants in Malaysia?
Not all POS systems are built for F&B. Here are key things the best POS for restaurants should offer:
- Smart ordering options (waiter & self-ordering)
- Floor plan & table management
- Price, discount & promotion control
- Kitchen coordination & ingredient tracking
- Real-time sales and performance reports
- Easily scalable from single outlet to multiple outlets
- Local support and training
- Readiness for LHDN e-Invoice integration
Smart Ordering Made Easy: eWaiter App & QR Self-Ordering
1. eWaiter App – Service-Oriented, Table-Side Ordering
- For restaurants that focus on personalised service—like seafood restaurants, Western or fusion dining—the eWaiter app is a game changer.
- Waiters take orders directly at the table using a smartphone or tablet.
- Orders go straight to the kitchen instantly — no more handwritten notes or double key-in.
- Reduced human error and faster response to customers.
2. QR Self-Ordering – Fast, Simple and Customer-Driven
- For higher-volume or casual environments — cafés, kopitiam, coffee shops, mamak stalls — QR Self-Ordering is ideal.
- Customers scan a QR code, view the menu, and place their order on their own phone.
- Orders go straight to the kitchen without waiting for a server.
- You can set different menus based on time, date, day or branch, and update items in real time.
- This can boost operational efficiency by up to 80%.
Efficient Floor Plan & Table Management
A busy restaurant lives and dies by how well it manages tables. With AutoCount POS F&B, you can:
- Design your floor plan inside the system (sections, floors, indoor/outdoor areas).
- See table status at a glance: vacant, occupied, pending bill, reserved.
- Handle Take-away orders alongside dine-in tables.
- Easily Split bills or Combine bills.
Control Prices, Discounts & Promotions With Flexibility
F&B is a margin game. AutoCount POS F&B lets you:
Set standard pricing per item, per outlet.
Run membership prices for loyal customers.
Set seasonal or festive promotions and happy hour discounts at specific times.
Configure item-level or bill-level discounts.
Because everything is centralised, you avoid staff guessing prices and confusing promotions, making it easy to test new promotions and see quickly whether they work.
Better Managed Ordering Process from Front to Kitchen
Here’s what AutoCount POS F&B can handle to connect ordering, kitchen, and billing seamlessly:
Packages & Modifiers
Create Set meals and Combo deals. Use modifiers like Less sugar / no ice and Extra cheese so the kitchen team gets clear instructions, not scribbled notes.
Kitchen Coordination
Connect separate printers for kitchen and beverage station. The system automatically sends notifications when orders or tables change — no more shouting across the restaurant.
Out-of-Stock Display
Display items as sold out in real-time, so waiters and customers don’t keep ordering things you can’t serve.
Ingredient Reports
Beyond sales, AutoCount can also provide ingredient status and consumption reports to help you track usage, reduce wastage, and manage your inventory more intelligently.
Reporting, Control & Multi-Outlet Growth
As your restaurant grows, you need more than just daily sales. AutoCount POS F&B supports:
- Sales reports by hour, day, item, category, branch.
- Best-selling items and slow movers.
- Performance comparison between outlets.
When connected to AutoCount Accounting, you get a seamless flow from POS to accounts — very attractive for SMEs who want a proper back-end without extra manual work.
Is AutoCount POS F&B the Best POS for Your Restaurant?
If you meet any of these criteria, the answer is likely yes:
- Running an F&B chain or high-volume outlet.
- Looking to offer both eWaiter and QR self-ordering.
- Planning to expand or open multiple outlets.
- Preparing for digitalisation and e-Invoice compliance.
Frequently Asked Questions
What is a POS system for restaurants?
A POS (Point of Sale) system for restaurants is a software and hardware solution that handles ordering, billing, table management, payment, and reporting. Unlike a normal cash register, a restaurant POS also connects to the kitchen, manages menus, handles set meals, and supports dine-in, take-away, and delivery operations.
Why do restaurants in Malaysia need a POS system?
A POS system helps Malaysian restaurants: Speed up ordering and serving; Reduce human errors and missing orders; Track sales and popular menu items; Manage promotions and discounts; Prepare for digital requirements like e-Invoicing. For SMEs, it’s one of the fastest ways to improve daily operations without hiring more staff.
What features should the best POS for restaurant have?
Key features to look for include: Floor plan and table management; eWaiter/table-side ordering; QR self-ordering for customers; Support for set meals, modifiers and packages; Kitchen printer or kitchen display system (KDS); Stock and ingredient usage reports; Promotion, discount and membership pricing; Integration with accounting and/or e-Invoice. AutoCount POS F&B is designed with these F&B-specific needs in mind.
How does QR self-ordering work in a restaurant?
QR self-ordering lets customers: Scan a QR code at their table; View the digital menu on their phone; Place their orders directly from their device. The order goes straight to the kitchen and POS, without needing a waiter to key in manually. This reduces waiting time and allows your staff to focus on serving and upselling instead of just taking orders.
What is the difference between eWaiter ordering and QR self-ordering?
eWaiter App – Staff use a smartphone/tablet to take orders at the table. Best for restaurants that want personalised service and dish recommendations.
QR Self-Ordering – Customers use their own phones to place orders. Perfect for fast-paced cafés, mamak, kopitiam, and quick-service outlets. Both can run together in the same outlet, depending on your concept and crowd.
Can a POS system help with promotions and happy hour?
Yes. A good restaurant POS like AutoCount POS F&B lets you: Set happy hour prices for specific times; Create seasonal or festive promotions; Offer member pricing for loyal customers; Apply discounts at item or bill level. This makes it easier to run marketing campaigns without manual changes every time.
Is AutoCount POS F&B suitable for small restaurants or only chains?
It works for both. Small single-outlet cafés or restaurants can use it to manage daily operations, smart ordering, and promotions. Growing brands and chains can add more outlets, standardise menus, and view consolidated reports as they expand.
Does AutoCount POS F&B support LHDN e-Invoice?
Yes. AutoCount is built to work with Malaysia’s LHDN e-Invoice requirements through its e-Invoice solution. This helps your restaurant stay compliant as e-Invoicing becomes mandatory, without needing separate manual systems.
Ready to Upgrade Your F&B?
Start serving faster, making fewer mistakes, and understanding your numbers today.
