AutoCount Customer Story
MTC2U Sdn Bhd Customer Story
MTC2U operates multiple branches across Perak. AutoCount helped the business replace WhatsApp-based replenishment with a structured stock-request workflow, improve in-transit visibility, strengthen pricing control and manage branch inventory more clearly.
Connected branch inventory workflow
Requests, transfers, transit and receiving in one process
records
The challenge
Stock requests were difficult to follow across branches
MTC2U faced inaccurate stock balances, inconsistent pricing and difficulty tracing inventory that moved between locations. Branches sent reorder requests to headquarters through WhatsApp, leaving the process dependent on manual communication.
Business Problem
The business also lacked a clear in-transit view. When stock had left one location but had not yet been received by another, branch balances could become difficult to interpret.
Unstructured replenishment
Request status was harder to see when branches relied on WhatsApp.
Limited transit visibility
Users could not clearly identify stock that had left but had not arrived.
Pricing and access concerns
Different customer categories and confidential pricing required stronger controls.
The AutoCount solution
One structured workflow for branch replenishment and inventory movement
The implementation connected stock requests, approved transfers, in-transit tracking, receiving confirmation and branch-level controls within AutoCount.
AutoCount Stock Requisition Plugin
Branches could request stock directly from headquarters or another branch through the system instead of relying on WhatsApp messages.
- Creates a structured replenishment process.
- Keeps requests connected to inventory records.
- Provides a clearer record of what each branch requested.
Automatic Stock Transfer Generation
Once a stock request was approved, the required stock transfer could be generated automatically within the connected workflow.
- Reduces duplicate transaction preparation.
- Connects approved requests to stock transfers.
- Keeps replenishment activity linked to inventory records.
Stock-in-Transit Tracking
Inventory moving between locations could be tracked after leaving the sending branch and before being received by the destination branch.
- Shows stock that is currently moving between locations.
- Improves accountability during branch transfers.
- Helps distinguish available stock from stock in transit.
Pricing and Access Control
AutoCount was configured to support different customer categories and pricing structures while restricting access to confidential price information.
- Supports different customer pricing arrangements.
- Restricts confidential information from unauthorised users.
- Strengthens pricing consistency and internal control.
Location Stock Balance Monitoring
Stock balances could be reviewed by location, helping the company interpret branch inventory more clearly and plan replenishment according to local needs.
- Provides clearer stock visibility by branch.
- Supports more informed replenishment decisions.
- Improves interpretation of location-level balances.
Connected workflow
From stock request to receiving confirmation
The replenishment process now follows a visible sequence inside the system.
Branch requests stock
A branch creates a stock request in AutoCount.
Request is approved
The approved request becomes the basis for movement.
Transfer is generated
The required stock transfer is created from the request.
Stock is tracked in transit
The business can identify inventory moving between locations.
Receiving branch confirms
Acceptance is recorded when the goods arrive.
Stronger branch control
Operational visibility beyond the stock transfer itself
The implementation also strengthened pricing, data security and replenishment planning.
Clearer request status
Requests are maintained inside a structured workflow instead of scattered across WhatsApp conversations.
Protected pricing data
Access restrictions help prevent unauthorised users from viewing confidential pricing information.
Branch-level planning
Location stock balances support replenishment decisions based on the needs of each branch.
Business Outcome
A faster and more organised multi-branch inventory process
Requests, transfers, transit status and receiving confirmation could be handled within one connected workflow, helping MTC2U improve visibility and reduce its dependence on manual communication.
Improved inventory accuracy
Branch and transfer records became easier to interpret and maintain.
Better stock-movement visibility
Users gained a clearer view of inventory moving between locations.
More organised replenishment
Stock requests and transfers moved through one structured process.
Stronger pricing control
Customer pricing structures and data restrictions were managed more securely.
Greater branch accountability
Sending and receiving locations had a clearer record of transfer status.
Less reliance on WhatsApp
Operational communication moved into a system-based workflow.
Need clearer stock movement across multiple branches?
Use a structured workflow to connect stock requests, transfers, in-transit visibility, receiving confirmation and location-level inventory control.