B2B WhatsApp AI Ordering System
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TD B2B WhatsApp AI Ordering System

Let registered business customers place orders through familiar WhatsApp conversations. The B2B WhatsApp AI Ordering System helps wholesalers, distributors and trading companies receive customer orders through familiar WhatsApp conversations. Registered customers can submit products and quantities using typed messages, voice notes, product photos or handwritten lists.
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What Is TD B2B WhatsApp AI Ordering?

TD B2B WhatsApp AI Ordering is a conversational ordering method for registered business customers. Instead of opening a separate ordering portal, customers can describe the products and quantities they need directly through WhatsApp. The system identifies the customer through their registered phone number and searches the catalogue assigned to their account. Customers can review and confirm the order before it enters the AutoCount B2B Ordering workflow. It is designed for business-to-business ordering and is not a public B2C shopping chatbot.

B2B WhatsApp AI Ordering Key Features

Natural-Language Ordering

Customers can describe the products and quantities they need using normal WhatsApp messages without entering the exact AutoCount item code.

Product Matching and Clarification

The AI searches by product name, item code, brand or common description. It can ask the customer to choose when several matching products are found.

Multilingual Conversations

Customers can communicate in English, Bahasa Malaysia or Chinese, allowing them to place orders in the language they are most comfortable using.

Conversational Shopping Cart

Customers can add products across several messages, review the cart, adjust quantities, remove items and confirm the complete order through WhatsApp.

Repeat Orders and Order Enquiries

Customers can repeat a previous order, change selected products or quantities and ask about recent orders or their current status.

Customer Pricing and Stock Controls

The AI follows the catalogue, approved pricing and stock information assigned to the customer account. It cannot change prices or approve discounts independently.

Take WhatsApp Orders by Text, Voice Note or Photo

Customers can place orders using the method that is most convenient for them. Each request is checked against the products available in the customer’s assigned catalogue.

Typed Message Ordering

Customers can enter products and quantities through normal WhatsApp messages. They can build the order gradually or submit a complete list in one message.

Product Photo Ordering

Customers can send a product photo when they do not know its exact name. The AI presents possible matches from their assigned catalogue.

Handwritten List Ordering

Customers can photograph a handwritten order list. The system attempts to match the product names and quantities with items in their assigned catalogue.

How the AutoCount WhatsApp Ordering System Works WhatsApp Ordering Workflow

The customer’s registered WhatsApp number is connected to the appropriate customer or debtor account. This allows the system to use the correct catalogue, approved pricing and stock information during the conversation.

1 — Send an Order Request

The customer sends a typed message, voice note, product photo or handwritten order list through WhatsApp.

2 — Match Products and Quantities

The AI identifies the requested products and quantities. It then checks them against the catalogue, pricing and stock information assigned to the customer.

3 — Review and Confirm the Cart

Matching products are added to the shopping cart. The customer can review the products, prices and quantities, make changes or remove items before confirming the order.

4 — Process the Confirmed Order

The confirmed order enters the B2B Ordering workflow. Depending on the company’s settings, authorised staff can review and post it as a Sales Order or Sales Invoice.
This reduces the need for staff to manually copy order details from WhatsApp into AutoCount.

B2B Customer, Pricing and Order Controls

Then use shorter, more balanced card titles and descriptions:

Branch & Delivery Selection

Customers connected to multiple branches or delivery locations can select the appropriate account and destination during the WhatsApp conversation.

Account Statement Requests

Customers can request an account statement through WhatsApp and receive a downloadable PDF when the function is enabled.

Order Changes

Customers can adjust their cart before placing an order. Submitted orders may also be edited or cancelled before staff confirmation.

Staff Assistance

Requests requiring approval or additional support can be transferred to an authorised staff member who can continue the conversation.

Helpful B2B Ordering Guides

Explore practical guides for using the B2B Customer Portal, Mobile Ordering and WhatsApp AI Ordering.

B2B Ordering Portal and Dashboard Guides

B2B Portal Dashboard Customisation

B2B Ordering Mobile Ordering Guide

B2B Ordering WhatsApp AI Ordering Features & Guide

B2B Ordering Backend Management

Frequently Asked Questions

Can any WhatsApp user place an order?
No. The system is intended for registered business customers. The customer’s WhatsApp phone number must be connected to the correct customer or debtor account.
Not always. The AI can search using product names, item codes, brands and common descriptions. It may ask the customer to choose when several possible matches are found.
Yes. Customers can send voice notes, product photos or photographs of handwritten order lists. Recognition may be affected by audio quality, pronunciation, handwriting and image clarity.
A submitted order may be edited or cancelled before authorised staff confirm it. After staff confirmation, changes are no longer available through this ordering process.
Yes. Confirmed orders enter the AutoCount B2B Ordering workflow, where authorised staff can review and post them as Sales Orders or Sales Invoices according to the company’s settings.

Give Your Customers an Easier Way to Order

See how portal, mobile and WhatsApp ordering can work with your AutoCount catalogue, customer pricing and daily sales process.
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