How to Use B2B Mobile Ordering | User Guide
Contact Us
Skip to main content
Need Help?
< All Topics

B2B Ordering Mobile Ordering Guide

Introduction to B2B Mobile Ordering

B2B Mobile Ordering allows registered business customers to browse products assigned to their accounts and place orders through a web browser. It is a responsive web application that can be accessed using a phone, tablet or desktop computer. This guide explains how customers access Mobile Ordering, find products, review product information, select the required UOM and quantity, use repeat-order shortcuts, review the shopping cart, complete checkout, and review submitted orders.

How to Place an Order

1. Access Mobile Ordering

Open the Mobile Ordering link supplied by the company and access the ordering page using an authorised customer account.

2. Find Products

Use the Search items field to search for a product by name.
You can also find products through:
  • Recent Ordered Items
  • Order Templates
  • The Items section
  • The full product catalogue
  • Available product filters
Select the relevant product to open its details page.
AutoCount B2B Mobile Ordering home page showing Order Templates and Recent Ordered Items in a responsive desktop layout.
B2B Mobile Ordering product page for Apple iPhone 5 showing multiple image thumbnails and the Add to Cart button

3. View Product Details

Open a product to review the information available for that item.
Depending on the product setup, the page may display:
  • Product image
  • Multiple image thumbnails
  • Product code
  • Product name
  • Product category or group
  • Price
  • Stock status
  • Available UOMs
  • Quantity controls
  • Add to Cart button
Review the product information before selecting a UOM and quantity.
B2B Mobile Ordering product page for Coca Cola showing CAN, BOX and CTN unit-of-measure options with quantity controls.

4. Select the UOM and Quantity

Select the required Unit of Measurement, or UOM, before confirming the quantity.

Available UOM options may include:
  • PCS — pieces
  • CAN — cans
  • BOX — boxes
  • CTN — cartons
Before adding the product to the cart:
  • Confirm the correct UOM
  • Enter the required quantity
  • Check whether the quantity represents pieces, boxes, cartons or another configured unit
  • Select Add to Cart

5. Use Recent Ordered Items

The Recent Ordered Items section displays products that the customer ordered previously.
To reorder a product:
  • Locate the required product
  • Review the displayed price and UOM
  • Increase or decrease the quantity
  • Add the required quantity to the current cart
This section is useful when the customer frequently purchases the same products.
B2B Mobile Ordering page showing Recent Ordered Items with product cards and quantity controls

6. Use an Order Template

An Order Template contains a saved list of products that are ordered regularly.
The template may be:
  • Prepared by the supplier through the B2B Ordering backend
  • Created for a specific customer
  • Created by the customer, when the function is available
To use an Order Template:
  • Open the required template
  • Review the listed products
  • Select or deselect products
  • Increase or decrease the quantities
  • Confirm the selected items
  • Select Add Selected to Cart
Examples of Order Template usage include:
  • Weekly stock replenishment
  • Regular restaurant supplies
  • Branch restocking
  • Seasonal product orders
B2B Mobile Ordering cart showing three products, quantity controls, delete buttons, total amount and the Checkout button.

7. Review the Shopping Cart

Open Cart before proceeding to checkout.
Review the following information:
  • Product names
  • Selected quantities
  • Displayed prices
  • Item totals
  • Final cart total
The shopping cart allows the customer to:
  • Increase a product quantity
  • Decrease a product quantity
  • Remove an unwanted item
  • Review the total amount
  • Select Checkout
Correct any product or quantity errors before continuing.

8. Complete Checkout

The Checkout page allows the customer to perform a final order review before submission.
Review the following details:
  • Delivery Address
  • Company Address displayed under Delivery Address
  • Ordered products
  • Product quantities
  • Product prices
  • Subtotal
  • Tax
  • Rounding Adjustment
  • Final total
The customer may also enter a Remark when additional information is required, such as:
  • Delivery instructions
  • Internal reference information
  • Special order notes
Where applicable, customers linked to multiple companies, branches, outlets or debtor accounts may need to select the correct account during checkout.
Before submitting the order:
  • Confirm the delivery address
  • Check all products and quantities
  • Review the final total
  • Enter a remark when required
  • Select Place Order
B2B Mobile Ordering checkout page showing the delivery address, remark field, order summary, total amount and Place Order button.
B2B Mobile Ordering Orders page showing submitted orders, item summaries, order dates and total amounts.

9. Review the Submitted Order

After the customer selects Place Order, the order enters the AutoCount B2B Ordering workflow. Submitted orders can be reviewed from the Orders page.
The order information may include:
  • Order number
  • Submitted status
  • Product summary
  • Product quantities
  • Order date and time
  • Total amount
The customer should verify that:
  • The order appears on the Orders page
  • The status is displayed correctly
  • The products and quantities are accurate
  • The total amount matches the submitted order
Authorised staff can then process the order according to the company’s configured workflow. Depending on the settings, the transaction may later be processed as a Sales Order or Sales Invoice.

Conclusion

B2B Mobile Ordering provides registered customers with a complete browser-based ordering process, from finding products and selecting the correct UOM to reviewing the cart and completing checkout. Customers can also use Recent Ordered Items and Order Templates to prepare repeat orders more efficiently. After an order is submitted, it can be reviewed from the Orders page together with its order number, status, product summary, date and total amount. The order will then continue through the company’s configured AutoCount B2B Ordering workflow for further review and processing by authorised staff.

Frequently Asked Questions

Is AutoCount B2B Mobile Ordering a downloadable mobile app?
No. It is a responsive web ordering application accessed through a browser using a phone, tablet or desktop computer.
The products displayed depend on the catalogue assigned to the customer account. Contact the supplier if a required product is not available.
Open Recent Ordered Items, locate the required product, adjust the quantity and add it to the current cart.
An Order Template is a saved list of products that are ordered regularly. Open the template, select the required products, adjust their quantities and add them to the cart.
Check the selected products, UOMs, quantities, prices, delivery address, order total and any required remark before selecting Place Order.

Need Help with TD B2B Mobile Ordering?

Having trouble accessing Mobile Ordering, finding a product or selecting the correct delivery address? Contact your supplier or AutoCount support representative for assistance.
Contact Support
Back to B2B Ordering Overview
Table Of Content