CUSTOMER STORY
C-Zone Sdn. Bhd Customer Story
Strengthening e-Invoice readiness, stock control and multi-location operations while simplifying deposits, payments, warranty tracking and supplier rebate reporting.
Business Background
A retail and IT products business preparing for a more integrated operating environment.
Sleepwell Industries Co Ltd specialises in mattresses, bedding products and sleep solutions. The company previously relied on Exact ERP, which supported its core processes but had become a significant maintenance and operating-cost concern.
The migration objective
C-Zone operates in computer hardware, IT products and retail. The company moved from its previous ERP environment to AutoCount as Malaysia’s e-Invoice implementation became an important operational requirement.
- Prepare operations for e-Invoice requirements
- Improve deposits and payment processing
- Strengthen stock visibility across locations
- Support warranty and supplier rebate workflows
Why stronger integration was needed
A multi-location business needs reliable stock information and clear boundaries over what each user may view. Without suitable controls, staff may see data outside their assigned location and stock movements can be difficult to follow.
C-Zone also needed invoice-level evidence when item prices were reduced, so supplier rebate and price-protection claims could be supported with traceable transaction records.
Operational Challenge
Separate and manual processes made visibility, control and traceability harder.
The implementation needed to connect everyday transaction processing with the controls required for stock, access rights and supplier claim documentation.
1
Stock movement visibility
Requests, goods in transit and receiving activities needed a more structured process across locations.
2
Location-based access
Users required clear restrictions so they could view only the information relevant to their assigned location.
3
Price-protection evidence
Supplier rebate claims needed detailed, invoice-level proof of affected sales after item price reductions.
Customised AutoCount Implementation
AutoCount connected transaction processing, stock control, warranties and supplier claims.
The implementation combined core AutoCount capabilities with plugins and customised reports designed around C-Zone’s multi-location retail and IT product workflows.
Solution focus
Each enhancement addressed a specific operational gap, from creating a deposit directly from the Sales Order to controlling what stock information each location could access.
- Easy Deposit from Sales Order
- Easy Payment workflow
- Stock Request and Stock Transit
- Warranty Management Plugin
- Custom Stock Available Report
- Price Protection and Rebate Report
- Location visibility and access control
Stock Request
A location requests required inventory.
Stock Transfer
Inventory movement is prepared and recorded.
In Transit
Users can monitor stock that is moving between locations.
Receiving
The destination location confirms the received stock.
Business Outcome
More efficient transactions, stronger location controls and clearer stock visibility.
C-Zone moved to a more integrated environment that supported e-Invoice readiness while improving the operational workflows used across its retail and IT product business.
Faster daily processing
Deposit and payment workflows became more efficient and required fewer separate steps for staff.
Stronger operational control
Stock movement became easier to manage and users gained clearer boundaries over location-specific information.
Better claim traceability
Custom reports improved stock visibility and provided organised, invoice-level support for price-protection and rebate claims.
The AutoCount implementation strengthened C-Zone's e-Invoice readiness, reduced manual work and brought deposits, payments, stock movement, warranties, user access and supplier rebate reporting into a more integrated operating environment.
Managing stock and transactions across multiple locations?
Start with the workflows that create the most manual checking: deposits, payments, stock transfers, access rights, warranties and supplier claims. A configured AutoCount environment can connect these processes while improving visibility and control.