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AutoCount E-invoice:
How to Handle AutoCount E-Invoice Submission Errors?

Understanding E-Invoice Submission Errors

When managing AutoCount e-invoice submission errors, it’s important to identify and address them promptly to maintain compliance and streamline operations. Therefore, this guide walks through the process of checking, identifying, and resolving these submission issues effectively.

AutoCount E-Invoice Checking Submission Error

This video demonstrates how to verify the submission status of your e-invoices within the AutoCount E-Invoice system, ensuring you stay informed about any errors and maintain accurate records.

Invoice Submission Status Workflow

Steps to Check Submission Status

1. Access E-Invoice Submission Status

  • Firstly, navigate to the e-Invoice > E-Invoice Submission Status .

2. Filter by Date or Document Type

  • Secondly, to locate specific invoices, select a time range and filter by document type.

3. Review Invoice Status

Thirdly, review the status.

  • Valid: No errors; the invoice is successfully submitted.
  • Invalid: Requires review of error messages for resolution.

4. View Detailed Errors

  • Finally, click on the specific invoice to see detailed error messages.
  • Examples of common errors include:
    • "Issuance date/time value of document is too old."
    • "TIN info is not matching."

Common E-Invoice Submission Errors

Date/Time Issues

Firstly, the invoice issuance date is outdated or formatted incorrectly.

Document Mismatch

Secondly, key document fields (e.g., totals or tax identifiers) do not match.

Missing Required Fields

Thirdly, critical data such as customer name or invoice amount is incomplete.

Invalid Data Format

Finally, specific fields contain data in an unaccepted format.

Resolving Submission Errors

1. Identify the Error

  • Firstly, select the specific e-invoice marked as invalid.
  • After that, click "View Details" to access detailed error information.

2. Correct the Data

  • Secondly, update necessary fields like:
      • Issue Date and Time
      • Document Matching Information
  • In addition, ensure all required fields are accurate and comply with validation rules.

3. Re-submit the Invoice

  • Finally, after correcting the data, click "Resubmit" to re-submit the invoice through the portal.

Best Practices for E-Invoice Submission

Conclusion

In summary, managing e-invoice submissions involves understanding the status workflow, identifying errors, and making necessary corrections. Therefore, by utilizing the E-Invoice Submission Status tool and following the outlined steps, users can efficiently resolve issues and ensure successful validation and submission.

FAQs

It indicates that the invoice has failed validation checks and requires correction.

Click on the “Invalid” invoice in the “Submission Status” section to see the error details.

This typically occurs when the issuance date of the invoice is outdated or improperly formatted.

Yes, invoices can be canceled if they are no longer needed, provided they are not yet approved.

Check regularly, especially when managing bulk invoices, to catch and fix errors early.

The invoice will not proceed to approval, potentially delaying payments or compliance reporting.

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